BBB AUTO LINE

At BBB AUTO LINE, we help you settle your vehicle warranty dispute without the need for an attorney. This dispute resolution program is free of charge to the vehicle owners of participating manufacturers. We offer both mediation and arbitration services to resolve automotive warranty, lemon law, class action, and other manufacturer disputes.
For Consumers: Start a Claim

Supporting customers of the largest vehicle manufacturers in the U.S. since 1982.

Eligibility

Your eligibility for the BBB AUTO LINE program can depend on a number of factors. If you are unsure about your eligibility status, the BBB AUTO LINE team can help.

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Eligible Manufacturer

Your vehicle's manufacturer must participate in the BBB AUTO LINE program.
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Eligible Issue with Vehicle

Your vehicle and the problem that you are having, must be covered under the manufacturer's warranty.
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Lemon Law Eligibility

There may be relevant laws in your state that affect your eligibility.

The Process

Opening a Claim

Consumers start the process by filing a claim in the Dispute Resolution Portal or calling 1.800.955.5100.

Once you file your claim, it will be handled by a BBB AUTO LINE specialist who will work with you to ensure you understand each step of the dispute resolution process. You will receive the Program Rules along with the requirements to officially open your BBB AUTO LINE claim.

Key information to have ready includes:

  • The vehicle owner’s name and address 
  • The Vehicle Identification Number (VIN) of your vehicle 
  • The make, model, and year of your vehicle 
  • A description of the problem with your vehicle


We will notify you when all required information has been received and will identify any additional information needed at that time.

When your BBB AUTO LINE case has been opened, we will send a copy of your claim to your manufacturer.

What is the lemon law?

If your vehicle is under warranty, lemon laws require your vehicle manufacturer to repair your vehicle and, if they cannot do so after a reasonable number of attempts, they must either replace or refund your vehicle. There is a federal lemon law, known as the Magnuson-Moss Warranty Act (“Mag-Moss”), as well as state lemon laws to protect consumers from getting stuck with “lemons.”

Frequently Asked Questions (FAQs)

How much does dispute resolution through BBB AUTO LINE cost?

BBB AUTO LINE does not charge any fee to vehicle owners. To protect impartiality, funding for staff and program administrative costs of BBB AUTO LINE are committed in advance by the participating manufacturers.

Which manufacturers participate in BBB AUTO LINE?

BBB AUTO LINE has some national participants and some manufacturers that participate on a state-by-state basis. You can see who they are on the Participant List.

How do I know if my complaint is eligible for BBB AUTO LINE?

Eligibility for the BBB AUTO LINE program can depend on a number of factors. 

  • Your vehicle’s manufacturer must participate in the BBB AUTO LINE program.
  • The type of problem you are having must be covered under the warranty.
  • Various factors related to the state you live in may affect your eligibility. 
  • Various factors related to the age or mileage of your vehicle may affect your eligibility.

Does BBB AUTO LINE work for the vehicle manufacturers?

BBB AUTO LINE staff and arbitrators are independent of manufacturers that participate in BBB AUTO LINE and perform no duties for these manufacturers other than providing impartial dispute resolution services.