Dispute Resolution Initiatives

Success in neutral, impartial mediation and arbitration for more than 40 years.
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20+

Major automakers such as GM, Ford, Nissan, and Hyundai rely on BBB National Programs.

600+

Trained, neutral arbitrators serve as independent and impartial decision makers.

2,000

Consumer dispute claims are handled each year by our dispute resolution specialists.

Our Work

Our fair, neutral, and impartial dispute resolution services provide businesses and consumers with due process.

Vehicle Warranty Disputes

At BBB AUTO LINE, we help you settle your vehicle warranty dispute without the need for an attorney. This dispute resolution program is free of charge to the vehicle owners of participating manufacturers. We offer both mediation and arbitration services to resolve automotive warranty, lemon law, class action, and other manufacturer disputes.

Class Actions

Tailored to provide you with a high-touch support system, our class action programs are customized to the specific requirements of the class agreement. Our trusted and impartial processes have led to the efficient resolution of disputes arising from complex class action settlements for more than 30 years.

Lemon Law Expertise

If your vehicle is under warranty, lemon laws require your vehicle manufacturer to repair your vehicle and, if they cannot do so after a reasonable number of attempts, they must either replace or refund your vehicle. A federal lemon law known as the Magnuson-Moss Warranty Act (“Mag-Moss”), as well as state lemon laws, protect consumers from getting stuck with “lemons.”

Extended Warranties

BBB National Programs can develop custom programs to assist as the arbitration provider in the resolution of disputes arising under an Extended Service Plan, Maintenance Plan, or Extended Service Contract.

Participating Companies

Companies partner with BBB National Programs to provide consumers with a fair, neutral, and transparent path to resolve disputes.

Dispute Resolution Committees

Our National Partners make an impact by serving on issue-specific committees, shaping our self-regulatory programs, and guiding us as we create solutions to meet future industry needs. Our neutral, independent, and proven mediation and arbitration programs provide speedy, confidential resolution of disputes between businesses and consumers. Help improve not only our programs but also the consumer experience.

Lemon Laws by State

If your vehicle is under warranty, lemon laws require your vehicle manufacturer to repair your vehicle and, if they cannot do so after a reasonable number of attempts, they must either replace or refund your vehicle.